Nice to meet you

KEY 5 was initially started when a group of corporate renegades decided they could make a better world by implementing and standardizing efficiencies. Matched with a drive to provide above-standard customer service, Key 5 was born. Fast-forward a few years and Key 5 mastered The Five Pillars through perfecting our system client by client. Not only does our work have a profound effect on customer service, it also shows a positive impact on the individual employees, and ultimately drives production and profitability through the roof.

At Key 5, we like to place emphasis on efficient systems that streamline everyone's experience with an end to maximize profit. We prefer to take the role of a mentor and let your unique business and needs guide our efforts. We take care to keep on top of all new developments in our field and neighboring fields like psychology, neurology, and mindfulness. Our methodology is based in a humanistic approach to guide efficiencies that skyrocket success.

The Five Pillars

Our Methods

Identify

In our first stage, the main focus is on learning what you provide and how it's provided. Then we identify every challenge you face behind the scenes and in delivery.

Redefine

Next, we redefine your business standards to meet your customers' expectations now that we understand the motivations behind them.

Clarify

In business, the focus is on what customers think about their experience with you. We dive into the psychology of your demographic and clarify what gaps exist in their expectations.

Implement

Implementation is where the magic starts to happen. Change is palpable. Employees are excited. Your new efficiencies thrill your customers.

Review

Creating an SOP is the fifth and final key. Without Standard Operations Procedures new employees will have to reinvent the wheel. This breaks down efficiencies, trickles down to your customers' experience, and hurts your bottom line.

Trying our best to learn

Education

"The talent code"

by Daniel Coyle
Greatness Isn't Born It's Grown

"Emotional Intelligence"

by Daniel Goleman
The groundbreaking book that redefines what it means to be smart

What we're reading

TRAINING

attending

Project Management Professional (PMP) Certification, 2017

Master of Science in Industrial & Organizational Psychology, 2007

iPEC Executive Coaching Certification, 2015

PMI Global Summit 2024

Dreamforce (Salesforce), 2024, Transform with AI

The Association for Business Psychology Conference, 2024

Baja Edge, 2024

Have any questions?

If you have any questions about how we can improve your bottom line, feel free to contact us.